Frequently Asked Questions

Everything you need to know about your Vella Bioscience order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a prepaid return label.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for interest-free installments.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results against our chart for the most accurate fit.

Are your products ethically sourced?

Yes, Vella Bioscience is committed to ethical manufacturing. We partner only with factories that adhere to fair labor practices and sustainable material sourcing standards.